Director/General Manager’s Review

Clinical excellence remains the cornerstone of Nawaloka Hospitals’ operations. Our focus has been on enhancing patient outcomes through improved service delivery, advanced medical technology, and smooth and continuous care pathways. Every patient is a valued experience to us, supported by measurable clinical benchmarks that bears testimony to this.

The past year saw significant strides in investments in technology. The AI-assisted Radiology Unit, the first of its kind in South Asia, now supports MRI, CT, and X-ray diagnostics and remote reporting, enabling more targeted treatments. Across our clinical units—from Emergency and OPD to Pharmacy, Laboratory, and Patient Discharge—we have streamlined processes, reduced Turn-around-Times with AI-enabled solutions, improving both efficiency and accuracy.

Beyond diagnostics, digital health tools such as patient portals and integrated clinical records have empowered patients to actively participate in their healthcare journey. These innovations ensure continuity of care, transparency, and informed decision-making, aligning with our principle of “Healing with Feeling”.

Our progress is anchored in a strong ethical governance framework that emphasizes transparency, accountability, and medical ethics. Oversight from the Strategy, Sustainability, and Innovations Committees ensures that investments whether in technology, infrastructure, and human capital are guided by long-term sustainability and patient benefit.

The Sustainability Committee integrates ESG principles into operations, from reducing environmental impact to supporting community health programs. The Innovations Committee drives adoption of medical technologies only when they demonstrate tangible clinical value and efficiency gains.

The Nawaloka Hospitals Research and Education Foundation, remains as the pioneer in advancing medical research and knowledge in the private sector. Our commitment to education extends to supporting Continuing Medical Education (CME), allied healthcare training, and aged care services through the Nawaloka Institute of Healthcare and the Nawaloka College of Professional Studies. These initiatives strengthen the broader healthcare ecosystem while building future capacity.

Refining the patient journey continues to be a key priority. From emergency admissions to planned surgeries, care is coordinated across disciplines guided by medical evidence and attuned to patient preferences. This model blends efficiency with empathy, ensuring that every patient experiences compassionate, personalised care that reflects our enduring value of “Healing with Feeling”.

As Sri Lanka navigates complex macroeconomic conditions, financial sustainability will remain central to our growth. Our strategy balances high-quality clinical services with prudent economic planning, evaluating every investment for both its immediate impact on patient care and its contribution to long-term operational resilience.

Future growth will be driven by investments in technology, workforce development, and facility upgrades, alongside expansion in international medical tourism. Special emphasis will be placed on non-communicable diseases, transplant services, cancer prevention, and advanced day-care facilities supported by, AI-assisted laparoscopic technologies leading to robotics.

In 2024–25, Nawaloka Hospitals reestablished its leadership and strongly emerged as the leader in clinical, technology, innovation and ethical governance under the able guidance, direction and foresight of our Chairman. This journey reaffirms our commitment to setting a globally benchmarked and patient-focused standard in Sri Lankan healthcare.

As we bring another successful year to a close, I wish to convey my heartfelt gratitude to our Chairman/CEO, the Deputy Chairman, and the Board of Directors for their visionary and steadfast leadership. Their guidance has been instrumental in steering Nawaloka Hospitals towards continued excellence.

I also extend my deep appreciation to our dedicated healthcare professionals whose tireless commitment has enabled us to uphold our pioneering role in the healthcare sector. My sincere thanks go to our medical and administrative teams, who have served our patients with unwavering compassion and care throughout the year.

We remain grateful to our valued business partners and stakeholders for their consistent support, and to our patients and their families for the trust and confidence they continue to place in us.

Thank you for being an integral part of our journey to advance health and wellbeing for all.

Vidya Jyothi Emeritus Professor Lal Gotabhaya Chandrasena
Director/General Manager

04 September 2025