The strategic direction of Nawaloka Hospitals PLC stems from a robust combination of the Hospital’s legacy as a pioneering healthcare institution in the country, as well as our forward-looking ambition to become a globally recognised healthcare brand. As such, we pivot the core strategic focus on five key integrated areas. Recognising that our progress is linked to a unified sustainable vision, we have established three distinct committees to steer our strategic journey with guidance from the Board of Directors. The strategy committee looks into the overall strategy of growth, while the sustainability committee looks into ESG concerns. The Innovations committee oversees infrastructure, equipment and innovation adaptation aligned with our overall growth aspirations.

Clinical Excellence and Patient Care

The hospital has strengthened our clinical governance structures and adopted global standards such as ISO and other internationally acclaimed frameworks to elevate the quality of care. Our continuous improvement focused endeavours include robust incident reporting, root cause analysis, and risk management. These have directly contributed to measurable improvements in patient outcomes and safety metrics. Simultaneously, the development of multidisciplinary centres of excellence in cardiology, oncology, orthopedics, and neurology continues to ensure that patients receive holistic, integrated care of the highest standard.

Financial Sustainability

To this end, we pursue a dual-market strategy targeting both domestic and international patients. In 2024, Nawaloka transitioned into a predominantly medical tourism services provider. Strategic partnerships with global insurance firms, healthcare facilitators, and travel agencies enabled the hospital to offer all-inclusive medical travel packages that attract patients from the Maldives, Middle East, Europe, and Australia. These efforts have significantly increased foreign exchange earnings and reinforced Sri Lanka’s position as a regional healthcare hub.

Additionally, we ensure that our purpose-built hospital buildings contribute to sustainable financial value creation in the long-term through enhancing our comprehensive services to patients.

People and Knowledge

Our approach towards people development and knowledge improvement reflects our belief that high-quality care begins with an empowered workforce. Nawaloka has invested extensively in medical education, nursing development, and caregiver training aligned with NVQ standards.

Sustainability and Stewardship

Nawaloka’s role as a steward of healthcare extends beyond hospital walls, with a growing emphasis on environmental sustainability, community responsibility and a strong governance stance. The hospital received national recognition for its outstanding waste management practices and has actively implemented energy-efficient technologies and green building initiatives. Community health is also advanced through subsidised outreach programmes, awareness campaigns, and public health education. These endeavours affirm Nawaloka’s place as a socially conscious healthcare provider.

Medtech Integration

This remains a core aspect of strategic value creation. Digital transformation has enabled seamless patient journeys via telemedicine, electronic medical records, virtual consultations, and the “NawalokaCare” mobile app. Real-time operational dashboards and performance scorecards further empower agile decision-making, enhancing both clinical precision and administrative efficiency.

Guided by a clear strategic framework and a high-performing leadership team, we strive to implement a cohesive value creation strategy that is resilient, inclusive, and impact-driven. As we continue to scale the Nawaloaka presence across borders and sectors, we remain committed to ensuring that value is created not only for shareholders, but for patients, employees, the environment, and society at large.